Customer care and technical support

Blitz provides contact management service for online retailers whose business relies on developing successful online strategies and generating revenue out of it.

We provide retailers with 24/7 support on:

•    New sales
•    Activation and modification queries
•    Up-sale and cross sale procedures
•    After sales support
•    Billing queries
•    Shipping queries
•    Product queries and support
•    Site navigation assistance
•    Issue handling and escalations
•    Warranty and returns management
•    Reservations and booking management
•    Special offers and campaign order management
•    Demand management services during high sale period
•    Returns management

Technical Support

With new technologies entering the market everyday your customers will need all the assistance they require to handle complex issues in a simple and easy to understand manner. Blitz provides proficient services for both new and old technologies in the following areas:

•    Installation support
•    Software usage and trouble shooting issues
•    Applications assistance
•    Connectivity and internet related queries
•    Up-sale and cross sale procedures
•    Product information and compatibility queries
•    Escalation of issues
•    Older version product support
•    Remote server management
•    Remote application installation and maintenance
•    Simulation of issues and guidance based on real time data

Click here to request for a quote.